Privacy Policy

Hephzi Elevators Pvt Ltd (“Hephzi Elevators,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit https://hephzi.com/, submit an enquiry, request a quotation or project consultation, apply for employment, communicate with us or use our elevator and escalator-related services.

By accessing our website or submitting your information, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Information You Provide

When you submit an enquiry, request a quotation or contact us, we may collect:

Full name
Email address
Telephone or mobile number
Company or organisation name
City, state and location
Project or property location
Type of building or property
Product or service requirements
Elevator or escalator specifications
Preferred product category
Messages, questions and enquiry details
Documents, drawings or specifications voluntarily provided by you

Service and Project Information

When you engage us for installation, maintenance, modernisation or support services, we may collect:

Site address and project details
Building and technical specifications
Contact details of owners, builders, architects or consultants
Installation and commissioning information
Maintenance history and service records
Warranty and Annual Maintenance Contract information
Customer complaints and support requests
Billing, invoicing and payment-related information

We do not normally collect complete debit card, credit card or banking credentials through our website.

Career Information

When you apply for a position with Hephzi Elevators, we may collect:

Name and contact information
Resume or curriculum vitae
Educational qualifications
Employment history
Professional skills and certifications
Salary expectations
References and other information included in your application

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

Internet Protocol address
Browser type and version
Device type and operating system
Pages visited
Date and time of access
Time spent on pages
Referring website or search engine
General geographic location
Cookie identifiers and similar technical information

2. How We Use Your Information

We may use personal information for the following purposes:

Responding to enquiries and quotation requests
Arranging project consultations and site visits
Recommending suitable elevators, escalators or modernisation solutions
Preparing technical and commercial proposals
Processing orders and managing customer relationships
Designing, manufacturing, installing and commissioning equipment
Providing maintenance, repair, warranty and emergency support
Managing Annual Maintenance Contracts
Communicating project and service updates
Processing employment applications
Improving our website, products and customer experience
Conducting internal reporting and business analysis
Preventing fraud, misuse and security incidents
Maintaining business, tax and statutory records
Complying with applicable legal and regulatory requirements
Sending promotional information where you have provided consent or where otherwise permitted by law

We will process personal information only for lawful purposes and will make reasonable efforts to ensure that the information collected is relevant and limited to what is necessary.

3. Consent and Withdrawal

When you voluntarily submit personal information through our website, email, telephone, WhatsApp or another communication channel, you consent to its use for the purpose explained at the time of collection.

Where processing is based on consent, you may withdraw your consent at any time by contacting us at lifts@hephzi.com.

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal. Certain information may still be retained where required for contractual, statutory, safety, warranty or legal purposes.

4. Calls, Email and WhatsApp Communication

If you contact us through telephone, email or WhatsApp, we may retain the information contained in the communication to respond to your request, provide services, maintain customer records and resolve disputes.

WhatsApp and other third-party communication platforms process information according to their own privacy policies. We recommend reviewing their terms before using those services.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning correctly
Remember visitor preferences
Understand website traffic and usage
Measure the performance of pages and campaigns
Improve website security
Provide relevant marketing communications

Cookies are small files stored on your device. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of the website.

Where legally required, non-essential cookies will be used only after obtaining your consent.

6. Analytics and Advertising Services

We may use analytics, search-engine, advertising or social-media technologies to understand how visitors use our website and to measure the effectiveness of our marketing activities.

These service providers may collect information such as your IP address, browser details, device information, pages visited and interactions with advertisements. Their handling of information is governed by their respective privacy policies.

You may control certain advertising preferences through your browser, device settings or the preference tools offered by the relevant platform.

7. How We Share Information

We do not sell or rent personal information.

We may share information with:

Employees and authorised representatives
Branch offices and service teams
Installation and maintenance personnel
Dealers, contractors and project partners
Website hosting and IT service providers
Customer relationship management providers
Email, communication and cloud-storage providers
Analytics and advertising service providers
Accountants, auditors, insurers and legal advisers
Government authorities, regulators or law-enforcement agencies where legally required
A successor organisation in connection with a merger, acquisition, restructuring or transfer of business

Service providers are permitted to use personal information only for the agreed service or lawful purpose and are expected to maintain appropriate confidentiality and security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Respond to an enquiry
Complete a project or provide services
Maintain installation, warranty and service records
Manage customer and vendor relationships
Evaluate employment applications
Meet accounting, taxation and legal requirements
Establish, exercise or defend legal claims
Fulfil safety and regulatory obligations

When information is no longer required, we will take reasonable steps to securely delete, anonymise or restrict access to it.

9. Data Security

We use reasonable administrative, technical and physical security measures to protect personal information against:

Unauthorised access
Accidental loss
Misuse or alteration
Unauthorised disclosure
Destruction or damage

However, no website, email system or internet transmission can be guaranteed to be completely secure. Users should avoid sending highly confidential information through unsecured channels.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request information about the personal data we process
Access your personal information
Request correction of inaccurate or incomplete information
Request updating of outdated information
Request deletion or erasure of information
Withdraw previously provided consent
Raise a grievance regarding the processing of your information
Nominate another person to exercise your rights in legally permitted circumstances

To exercise any of these rights, email lifts@hephzi.com with the subject line “Privacy Request”.

We may request reasonable information to verify your identity before processing the request. Certain requests may be restricted where retaining the information is necessary for contractual, safety, warranty, statutory or legal purposes.

If you are not satisfied with our response to a request or grievance, you have the right to file a complaint with the Data Protection Board of India.

11. Grievance Redressal

If you have a question, complaint or concern about the way your personal information is handled, please contact:

Grievance Officer: Daniel, Admin
Hephzi Elevators Pvt Ltd
Annapurnaswari Complex, No. 5/2
Behind Apollo Clinic, Varthur Main Road
Thubarahalli, Bangalore – 560066
Karnataka, India

GSTIN: 29AABCH4029A1Z1

Email: lifts@hephzi.com
Telephone: +91 080-42663500
Website: https://hephzi.com/

Please include your name, contact information and a clear description of your concern. We will make reasonable efforts to review and respond within the period required under applicable law.

If you are not satisfied with our response, you have the right to escalate your complaint to the Data Protection Board of India.

12. Children’s Privacy

Our website and commercial services are not intended to collect personal information directly from children.

If information relating to a child is required for a legitimate purpose, we will seek verifiable consent from the child’s parent or lawful guardian wherever required by applicable law.

If you believe that a child has provided personal information without appropriate authorisation, please contact us so that we can review and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, social-media pages, maps or external services. We do not control and are not responsible for the privacy practices, content or security of those third parties.

Users should review the privacy policy of each external website before sharing personal information.

14. International Data Transfers

Some of our technology, hosting, communication or cloud-service providers may process information outside India.

Where personal information is transferred across borders, we will take reasonable steps to ensure that the transfer is permitted under applicable law and that appropriate safeguards are maintained.

15. Legal Compliance

This Privacy Policy is intended to be read in accordance with applicable Indian data-protection and information-technology laws, including the Digital Personal Data Protection Act, 2023 and the rules and notifications issued under it, as applicable.

Nothing in this Privacy Policy limits any rights available to an individual under applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website functionality, technology or legal requirements.

The revised policy will be published on this page with an updated “Last Updated” date. We encourage visitors to review this page periodically.

17. Contact Us

For questions about this Privacy Policy or the handling of personal information, contact:

Hephzi Elevators Pvt Ltd
Annapurnaswari Complex, No. 5/2
Behind Apollo Clinic, Varthur Main Road
Thubarahalli, Bangalore – 560066
Karnataka, India

GSTIN: 29AABCH4029A1Z1

Email: lifts@hephzi.com
Telephone: +91 080-42663500
Website: https://hephzi.com/